This is just a quick rant.
I am really sick of being asked to rate apps and things or take customer satisfaction surveys. If I am at your website downloading drivers, chances are you do not really want me rating your products. If I am calling support, something is the working right, and I am not like you to be happy.
Rule of thumb: no news is good news. Believe me, if I was unsatisfied with your customer service, you’d hear it. Otherwise just leave me the hell alone!